People Operations | Management

Operations


How much better, faster or smarter could you do what you do? I help businesses and organizations reimagine their operations to unlock growth, lower costs and unleash their strategy. As an operations consultant I have collaborated on various projects to achieve operational excellence.

What I offer:

I deliver tailored, actionable and pragmatic operational offerings:

Lean Six Sigma: I am pragmatic in my use of Lean Six Sigma. I use only the tools that make the most sense for each situation. I have developed an up-front diagnostic X-ray that enables companies to identify and focus on only the process changes that will quickly make the biggest differences, ensuring faster results with smaller initial investment. In each case, I first gain an understanding a company's value stream, and then move rapidly to mapping out processes and costs. Next, I define a view of "full potential" through such measures as bottleneck analysis and internal and external benchmarking. Finally, I target areas for improvement.

Service Design & Operations: Service design and operations that are tailored to customer needs—balancing quality, cost and revenue objectives—jump-start a virtuous cycle of increased employee satisfaction, improved service quality and higher customer loyalty. I combine creative design capabilities with an analytical approach to understand employee behavior and customer experiences to positively impact the top and bottom line.