How much better, faster or smarter could you do what you do? I help businesses and organizations reimagine their operations to unlock growth, lower costs and unleash their strategy. As an operations consultant I have collaborated on various projects to achieve operational excellence.
What I offer:
I deliver tailored, actionable and pragmatic operational offerings:
Lean Six Sigma: I am pragmatic in my use of Lean Six Sigma. I use only the tools that make the most sense for each situation. I have developed an up-front diagnostic X-ray that enables companies to identify and focus on only the process changes that will quickly make the biggest differences, ensuring faster results with smaller initial investment. In each case, I first gain an understanding a company's value stream, and then move rapidly to mapping out processes and costs. Next, I define a view of "full potential" through such measures as bottleneck analysis and internal and external benchmarking. Finally, I target areas for improvement.
Service Design & Operations: Service design and operations that are tailored to customer needs—balancing quality, cost and revenue objectives—jump-start a virtuous cycle of increased employee satisfaction, improved service quality and higher customer loyalty. I combine creative design capabilities with an analytical approach to understand employee behavior and customer experiences to positively impact the top and bottom line.
Service Area: Diversity Consulting, Operations Consulting, People Operations, Human Resources Consultant / HR Consultant and interim or long term HR Management engagement in San Francisco Bay Area, including the City of San Francisco, Oakland, Berkeley, South San Francisco, Richmond, San Mateo, San Jose. Fremont, Palo Alto, Belmont, Hayward, Walnut Creek, Mill Valley, and Napa with HR, recruiting, administrative, and general human resources consulting. Organizational Development Consulting, OD Consulting. High performance organizations Consulting. Organizational Culture Consulting. Layoff Consulting.